Terms of Service

The agreement between you and WORKSJO LTD for the use of Sessionkeep. Please read it before you create an account.

Last updated August 4, 2026

1. Who we are

WORKSJO LTD, a company registered in England and Wales under company number 15824979, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Registered with the UK Information Commissioner's Office under ZB810612. Sessionkeep is a trading name of WORKSJO LTD. Contact: support@sessionkeep.app

These terms form a binding agreement between you and us. By creating an account you accept them. If you do not accept them, do not use the service.

2. What Sessionkeep is, and what it is not

Sessionkeep is documentation and practice management software for licensed mental health professionals. It helps you record, organise and recall your own clinical work.

It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.
It does not provide therapy, clinical advice or supervision, and it does not create a therapeutic relationship with anyone.
It is not a crisis or emergency service. It does not monitor for risk and no one at our company reads your records to check on a client.
Its AI features produce drafts and suggestions. They are inputs to your judgment, never a substitute for it.

3. Who may use it

To open an account you must confirm, and continue to be able to confirm, all of the following:

You are at least 18 years old and have the authority to enter into this agreement.
You are a licensed, certified or otherwise lawfully practising mental health professional, or a supervised trainee acting within the scope of your training.
You are the data controller for the client information you enter, and you are responsible for having a lawful basis for processing it.
You will use the service in line with the professional, ethical and record keeping obligations of your regulator and jurisdiction.

We may ask for evidence of professional standing and may suspend or close accounts where these confirmations appear to be untrue. We do not verify credentials at sign up, and our acceptance of your account is not an endorsement of your practice.

4. Your account

Keep your sign in credentials confidential and do not share your account. Sessionkeep is licensed per practitioner.
We strongly recommend enabling two factor authentication. Store your recovery codes somewhere safe: without them and without your authenticator, we cannot restore access.
Tell us promptly at support@sessionkeep.app if you believe your account has been accessed without your permission.
You are responsible for everything done through your account.

5. Your responsibilities towards your clients

You decide what goes into the record and who may see it. In particular you are responsible for:

Obtaining and documenting the consents your jurisdiction requires, including for recording and transcription where you use those features.
Telling your clients that you use software to keep their records, and answering their questions about it.
Deciding whether to share a client portal link, keeping that link confidential, and revoking it when the relationship ends.
Meeting your own retention obligations. Deleting a record here does not satisfy a legal duty to retain it elsewhere, and retaining it here does not satisfy a duty to erase.
Not entering data you have no lawful basis to process, and not entering third party information beyond what your clinical work requires.

6. AI features and their limits

Sessionkeep uses large language models to draft notes, summarise a case, extract candidate facts, transcribe audio and answer questions about a record. How this works matters, so we state it plainly:

Output is a draft until you approve it. Nothing an AI feature produces becomes part of the record without your explicit approval.
Every clinical claim carries a source reference back to the material it rests on, so you can verify it.
Models can be wrong, can miss things and can state something with unwarranted confidence. You remain professionally responsible for every word you approve.
Your data is sent to our AI provider as context for producing your output. It is not used to train models.
Guideline references are pointers to published sources. They inform your reasoning and are not instructions.

7. Acceptable use

You agree not to:

Use the service for anything unlawful, or in breach of your professional obligations.
Upload material you have no right to upload, or attempt to access another practice's data.
Probe, scan or test the security of the service without our written permission, or interfere with its operation.
Resell, sublicense or provide the service to third parties as your own, or use it to build a competing product.
Use automated means to extract data at scale beyond the export feature we provide.

8. Subscription, payment and cancellation

Sessionkeep is sold as a subscription, billed monthly or yearly in advance. Prices are shown on our website and exclude any taxes that may apply to you.
Payments are handled by Stripe. We do not see or store your card details.
Your subscription renews automatically until you cancel. You can cancel at any time from the billing page; access continues to the end of the paid period.
We do not provide refunds for partial periods unless the law requires it or we have failed to provide the service.
We may change prices with at least 30 days notice before the change applies to your next renewal.

9. Availability and support

We work to keep the service available and secure, but we do not promise uninterrupted operation. Maintenance, provider outages and events outside our control can interrupt it. We provide support by email at support@sessionkeep.app during ordinary working days.

We may change or discontinue features. If a change materially reduces the service, we will give reasonable notice and you may cancel and export your data.

10. Your content and our software

The records you create remain yours. You grant us only the licence we need to host, process, transmit and back up that content in order to operate the service for you, and to comply with law.

The software, design, brand and documentation are ours and remain ours. Nothing in these terms transfers ownership of them to you.

11. Data protection

For client information you enter, you are the controller and we are your processor. Our Data Processing Agreement forms part of these terms and sets out what we do with that data, our security measures and our sub-processors. For your own account information we are the controller, as described in the Privacy Policy.

12. Ending the agreement

You can stop using the service and close your practice at any time from the app.
Closing your practice deletes your records from the live database. Export first: after deletion we cannot recover them for you.
We may suspend or end your account if you materially breach these terms, if payment fails and stays unpaid, or if we must do so by law. Except where the breach is serious or unlawful, we will give you a chance to put it right and to export your data.
Residual copies may persist in encrypted backups for a limited period before they expire on the ordinary backup cycle.

13. Disclaimers and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non infringement.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with this agreement in any twelve month period is limited to the fees you paid us in that period. We are not liable for loss of profit, loss of goodwill, or indirect or consequential loss.

You remain solely responsible for clinical decisions, for the accuracy of what you approve into the record, and for meeting your professional and legal obligations.

14. Changes to these terms

We may update these terms. If a change materially affects your rights we will notify account holders by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated terms.

15. Governing law and disputes

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom or the European Union, this does not deprive you of the protection of mandatory provisions of your local law.

16. Contact

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